Man And Van Kentish Town Terms and Conditions
These Terms and Conditions set out the basis on which Man And Van Kentish Town provides moving, delivery, collection, and related transport services. By making a booking, confirming a quotation, or allowing our team to carry out work, you agree to be bound by the terms below. Please read them carefully before placing an order for a man and van service in Kentish Town or any associated service. These terms are intended to be clear, fair, and consistent with UK consumer law and transport practice.
1. Scope of service We provide labour, vehicle transport, loading and unloading, and, where agreed, assistance with furniture movement, single-item collections, business deliveries, and domestic removals. The exact scope of each job will depend on the information you provide at the time of booking. A man with a van in Kentish Town is not a storage provider, a packing contractor, or a waste carrier unless this has been expressly agreed in writing. Any service outside the original booking may be refused, re-quoted, or charged separately.
Our team will act with reasonable care and skill at all times. However, the service must be suitable for the items, access arrangements, and time available. If the job requires additional staff, extra vehicle capacity, specialist handling, or other resources not included in the original estimate, we may revise the price or ask you to rearrange the booking. This applies equally to a man and van hire in Kentish Town and to other locations within our service area.
2. Booking process A booking is only confirmed when we have accepted your request and, where required, received any deposit or prepayment. You must provide accurate information including the collection and delivery addresses, item list, floor levels, access restrictions, parking requirements, and preferred time window. Any omission or inaccuracy may affect the price, timing, or feasibility of the job.
Quotes are normally based on the details provided by you and may be estimated until the job has been assessed on the day. We reserve the right to adjust the quote if there is a material difference between the information supplied and the actual service required. Examples include additional items, longer carrying distances, stairs not disclosed in advance, failed parking arrangements, or waiting time caused by delayed access. For a Man And Van Kentish Town booking, the same principle applies whether the job is local, regional, or nationwide.
You are responsible for being available at the agreed collection or delivery time. If you are not present and have not arranged a suitable alternative contact method or authorised representative, the vehicle may wait only for a reasonable period. After that, the booking may be treated as a cancellation or a wasted journey. We may also decline to continue the job if doing so would be unsafe, unlawful, or outside the agreed scope.
3. Payments Unless otherwise agreed, payment is due on completion of the service on the same day. We may request a deposit, card pre-authorisation, or full advance payment for some bookings, including weekend work, large removals, or short-notice appointments. All prices are quoted in pounds sterling and may be subject to VAT where applicable.
Accepted payment methods may include bank transfer, debit card, credit card, or other methods communicated at the time of booking. Cash may be accepted only if agreed in advance. If payment is not made when due, we may charge reasonable recovery costs and interest to the extent permitted by law. The customer is responsible for ensuring that any payer, employer, tenant, or other third party has authorised the transaction.
Any quoted rate may be based on time, mileage, manpower, vehicle size, or a fixed service fee. Extra charges may apply for stairs, long carries, congestion, parking fees, ferry charges, tolls, waiting time, dismantling and reassembly, wrapping materials, or out-of-hours work where these are not already included. If you request a service change during the job, we may issue a revised price before continuing.
4. Cancellations and rescheduling You may cancel or reschedule a confirmed booking by giving reasonable notice. Unless a different cancellation policy is set out in your quotation, the following principles apply: cancellations made well in advance may be free of charge; late cancellations may incur a fee; and same-day cancellations or non-attendance may be charged in full or in part if costs have already been incurred. This is standard practice for a van and man service in Kentish Town and helps cover vehicle allocation, staff time, and administrative preparation.
If we need to cancel or reschedule due to vehicle breakdown, staff illness, extreme weather, unsafe conditions, legal restrictions, or other events beyond our reasonable control, we will notify you as soon as reasonably practicable. Where possible, we will offer an alternative time or date. We will not be liable for indirect losses arising from such cancellation, provided we have acted reasonably and in good faith.
Failure to provide access, incorrect address details, absence of the customer, or inability to load or unload within a reasonable time may be treated as a cancellation by the customer. In such cases, you may be charged for the time spent, mileage, waiting time, parking, and any other costs reasonably incurred. For repeat or large-scale jobs, we may also require a non-refundable booking fee to secure the vehicle and crew.
5. Customer responsibilities You must ensure that the items to be moved are suitably packed, unless packing has been specifically included in the booking. Fragile items should be protected with appropriate materials, and loose contents should be secured. We are not responsible for damage caused by inadequate packing, overfilled boxes, unsecured lids, or the condition of items prior to collection. It is your responsibility to advise us of any items that are especially heavy, delicate, valuable, hazardous, or awkward to move.
You must also ensure that all access routes, parking arrangements, and permissions are in place before the service begins. If permits, loading bay bookings, or building approvals are required, you are responsible for arranging them unless we have expressly agreed otherwise. We may refuse to carry items where access is unsafe or where doing so would risk damage to property, vehicles, or persons. A Man And Van Kentish Town service is delivered on the understanding that the customer has made reasonable arrangements for safe loading and unloading.
You must not include prohibited, illegal, stolen, hazardous, or undeclared regulated goods in the consignment. If we suspect that goods are unlawful, dangerous, contaminated, or otherwise unsuitable for transport, we may stop the job immediately and notify the relevant authorities where required. We may also refuse to handle items that could damage other goods, vehicles, or personnel.
6. Liability and insurance We will take reasonable care when handling your items, but our liability is limited to loss or damage directly caused by our negligence and only to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. This statement applies to every Man And Van Kentish Town booking, whether domestic or commercial.
Where liability arises, we may at our discretion repair, replace, or compensate for damaged items up to a reasonable amount reflecting the item’s age, condition, and market value at the time of loss. We will not be responsible for pre-existing damage, wear and tear, hidden defects, or damage caused by poor packaging, overloading, customer instructions, or defects in the item itself. Claims for indirect or consequential loss, including loss of profit, missed deadlines, or business interruption, are excluded to the extent permitted by law.
It is your responsibility to insure your goods adequately if you consider them valuable. Our vehicle and public liability cover, where in place, does not replace your own insurance and may be subject to policy terms, exclusions, and limits. If you wish to make a claim, you should notify us promptly and provide reasonable evidence, including photographs, receipts, or other supporting information. Failure to report a problem within a reasonable time may affect our ability to investigate the matter properly.
7. Waste, disposal, and environmental rules We only remove or dispose of waste where this has been agreed in advance and where the service is lawful. Under UK waste regulations, waste must be transferred to a suitably authorised facility or carrier. We will not accept responsibility for waste that is misdescribed, contaminated, or prohibited. If you request disposal as part of a man and van Kentish Town job, you must clearly identify whether the load is general rubbish, furniture waste, mixed bulky waste, green waste, or another category.
You remain responsible for the legal classification of your waste unless we have expressly agreed to assess and classify it. If waste transfer notes, permits, or other documentation are required, you must provide accurate information and cooperate with any lawful record-keeping obligations. We may decline collections of batteries, chemicals, asbestos, clinical waste, fridges, oils, tyres, or other controlled items unless we are properly equipped and authorised to handle them.
Where we transport waste, we may charge by volume, weight, time, or disposal cost. Any additional landfill tax, facility fee, skip transfer charge, or handling fee may be passed on to you if it was not included in the original quote. If waste is found to be mixed with prohibited items or incorrectly described, we may refuse the load, return it to you, or adjust the price to reflect the additional legal and operational burden.
8. Delays, access, and operational limits We aim to arrive within the agreed time window, but traffic, weather, road closures, parking restrictions, and prior job overruns may cause delay. Any arrival time is an estimate unless specifically stated as guaranteed. We will make reasonable efforts to keep you informed where delays are expected.
Our crew is not required to move items that are excessively heavy, unstable, unsafe, or likely to cause injury or damage. We may refuse to lift items over banned weight thresholds, into unsuitable access points, or in conditions that are unsafe. If a lift, staircase, doorway, or vehicle route is unsuitable, we may request that you reduce the load, arrange additional assistance, or reschedule the job.
If we have to stop work because of unsafe conditions, lack of access, or customer non-compliance, we may still charge for the time already spent and any costs reasonably incurred. This includes circumstances where furniture will not fit through an entrance, the property is inaccessible, or parking cannot be secured in time. A van and man service in Kentish Town is offered on a reasonable-efforts basis, not as an unconditional guarantee that every item can be moved in every circumstance.
9. Complaints and disputes If you are unhappy with any aspect of the service, you should notify us as soon as possible so that we can investigate. Where appropriate, we may ask for photographs, a description of the issue, and evidence of the original condition of the item or property. We aim to resolve genuine concerns fairly and promptly.
If a dispute cannot be resolved informally, both parties agree to try to settle the matter through good-faith negotiation before starting formal proceedings. This does not affect your statutory rights under UK consumer law. Any waiver or settlement must be agreed in writing. We may decline claims that are unsupported, outside a reasonable reporting period, or inconsistent with the facts provided at the time of booking.
These terms do not create any partnership, agency, or employment relationship between us and the customer. Any person requesting the service on behalf of another person confirms that they have authority to do so and to accept these terms. The person making the booking remains responsible for payment unless we have agreed otherwise in writing.
10. Governing law These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with a Man And Van Kentish Town booking, including non-contractual disputes, shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.
We may update these terms from time to time to reflect legal, operational, or business changes. The version in force at the time of your booking will normally apply to that booking, unless a later version is required by law. By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions in full.